Falling behind on your bills can feel like being stuck in a game you’re losing every month. The debit orders bounce, the SMS reminders keep pinging, and you start avoiding unknown numbers in case it’s a creditor calling.
If this is you right now, take a deep breath. You’re not alone. Many South Africans have been exactly where you are, and there is a way forward. With a clear plan, a bit of discipline, and the right conversations with your creditors, you can turn things around and protect your credit score.
A step-by-step guide to getting back on track.
1. Face Your Finances Head-On
It’s human nature to want to “bury your head in the sand” when money is tight. But the longer you wait, the more late fees, interest, and stress pile up.
Start by making a master list of every account you owe, including how much you’re behind, the interest rate, and the due date. This is your map out of the mess.
2. Pay the Most Important Bills First
When cash is short, you have to prioritise the bills that keep you and your family safe and your life running:
- Home first – Rent or bond payments
- Transport – Car instalments or public transport costs so you can get to work
- Utilities – Electricity, water, rates
- Groceries – Essentials, not luxuries
Once those are paid, focus on debts with the highest interest rates (credit cards and store accounts) before tackling the rest. This stops the most expensive debt from growing bigger.
3. Pick Up the Phone Before They Call You
It might feel awkward, but phoning your creditor before they chase you shows you’re taking responsibility. You’ll often be surprised at how willing they are to help if you explain your situation honestly.
They might:
- Move your payment date to match your payday
- Allow you to skip a payment and catch up later
- Reduce your instalment temporarily
- Waive some late fees
Always get any agreement in writing. That way, there’s no confusion later.
4. Trim the Fat From Your Budget
Take a hard look at your monthly spending. Be honest, are there streaming subscriptions you barely use, weekly takeaways, or “just browsing” shopping trips that cost you more than you think?
Cut back on the extras until you’re back on your feet. Even R200 saved here and there adds up quickly when you put it straight toward your overdue accounts.
5. Watch Out for Debt Relief Scams
If someone promises to “wipe out” all your debt for a big upfront fee, run. Rather stick to:
- Reputable NCR-registered debt counsellors
- Non-profit credit counselling services
- Free budgeting help from trusted financial advisors or your bank
6. Be Honest About What You Can Afford Long-Term
Sometimes the problem isn’t that you’re behind, it’s that the car, the house, or the lifestyle just isn’t sustainable right now. Downsizing isn’t failure. It’s a smart move that frees up cash to catch up and stay on track in the future.